Shipping policy

Shipping Policy

Order Processing:

• All pillow covers are handmade in Brooklyn, NY using recycled designer fabrics. Please allow 7 business days for us to process and prepare your order.
• For custom or special orders, processing may take longer. You will receive an estimated timeline at the time of purchase.

Shipping Rates & Methods:

• We offer standard shipping for a flat rate based on your order size and location, calculated at checkout.
  
• Currently, we only ship within the United States.

Shipping Time:

• Standard shipping typically takes 5-7 business days within the continental U.S. Please note that delivery times may vary based on your location and carrier schedules.
• We will provide a tracking number once your order ships, allowing you to monitor the delivery status.

International Shipping:

• We currently do not ship outside the U.S. but hope to expand our reach soon. Stay tuned for updates!

Damages & Issues:

• We carefully inspect each item before shipping to ensure quality. If your order arrives damaged, please contact us within 7 days of receipt, and we will be happy to assist you.
• To expedite resolution, please include your order number, a photo of the damaged item, and a brief description of the issue in your message to our customer service team.

Returns & Exchanges:

• Due to the handmade nature of our products, all sales are final. If you experience any quality issues, please reach out, and we’ll work with you to ensure your satisfaction.

Thank you for supporting our sustainable pillow shop! If you have any questions or concerns about your order, please contact us at contact@stitchroom.com.