Refund policy

Refund & Return Policy

Final Sale:

• All items purchased through Stitchroom Marketplace are final sale. Due to the custom and handmade nature of our products, we do not offer refunds, returns, or exchanges on any purchases.

Damaged or Defective Items:

• We stand by the quality of our products and carefully inspect each item before it ships. However, if your order arrives damaged or defective, please contact us within 7 days of receiving your order.
• To address any issues quickly, please include your order number, photos of the damaged item(s), and a brief description of the problem in your email to our customer service team at contact@stitchroom.com.

Incorrect Orders:

• In the rare event you receive an incorrect item, please notify us within 7 days, and we will work to correct the issue as soon as possible.

We appreciate your understanding and support. Our products are crafted with care, and we’re here to assist with any quality concerns you may have.